Shipments and returns
Your pack shipment
Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via Royal Mail Second Class with tracking and drop-off without signature. If you prefer delivery by Royal Mail First Class with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
We aim to make one delivery every day, Monday to Saturday. We also make some scheduled parcel deliveries on Sunday which can include deliveries in the evening. We don't usually deliver on bank public and local holidays. During our public holidays our deliveries could be affected.
Boxes are amply sized and your items are well-protected.